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FAQ (Frequently Asked Questions)

  • 0.0 Rec Plus Participant Handbook

    The Rec Plus Participant Handbook outlines all needed information, policies and procedures and can be found at www.minneapolisparks.org/recplushandbook

  • 0.10 Rec Plus Contract Agreements (School Year and Summer)

    IMMUNIZATION

    Minnesota law requires children enrolled in child care to be immunized against certain diseases or file a legal medical or conscientious exemption. I agree to electronically turn these in for my child to: Recplus@minneapolisparks.org within 30 days of my contract being accepted each season (school year or summer). Records must be received prior to the start date of care.

    For updated copies of your child's vaccination history, talk to your doctor, call the Minnesota Immunization Information Connection (MIIC) at 651-201-5503 or 800-657-3970 or visit https://www.health.state.mn.us/people/immunize/miic/docket.html.

    EMERGENCY TREATMENT

    I understand that no emergency treatment may be given without informed parental consent except in a life- threatening situation.

    I agree to keep on file at the Minneapolis Park and Recreation Board (MRPB), Recreation Plus Childcare Program current telephone numbers where a parent or designated responsible adult can be promptly reached in case of emergency. In case of emergency while my child is in attendance at the MPRB Recreation Plus Childcare Program, I understand that the following procedure will be followed.

    Staff is trained in first aid procedures. If a serious injury should occur, the Recreation Plus staff will perform first aid. Staff will notify you to pick up your child immediately and let you determine if you should take your child to the doctor or dentist. When necessary, 911 will be contacted. Staff will immediately make every effort to notify the parent or persons on the emergency contact card if 911 is called. MPRB accident report forms will be used for all Rec Plus injuries. The parent or guardian is responsible for all medical charges. Medical insurance coverage for the children is the responsibility of the family.

    MPRB LIABILITY

    In consideration of my child's participation in this activity, I hereby release and discharge Minneapolis Park and Recreation Board (MPRB), and its representatives, successors, and assigns, from any and all liability arising from accident, injury, and illness that they may suffer as a result of their participation in this activity. I (we) also will follow the rules and regulations set by MPRB and above named parties. Parent or guardian must sign for anyone age 18 and under.

    BEHAVIOR 

    In order to ensure the health and safety of my child in attendance at Rec Plus, I/we understand that certain rules must apply to all children in the Rec Plus program. The rules are as follows:

    1. Keep hands, feet and objects to yourself.

    2. Follow directions and be respectful of the person(s) in charge.

    3. Use appropriate language.

    4. Respect other people and property.

    I/we understand that if I /or my child/ or a person I have authorized to communicate with staff on my child's behalf, display any of the following behaviors it may result in my child being suspended or expelled from the Rec Plus program:

    1. A behavior that takes away any person’s right to be safe.

    2. A behavior that keeps any staff person from fulfilling their job requirements to be available for all children because of continuous interference of a child.

    3. A behavior that includes inappropriate touching of a person’s body, and/or using inappropriate language or actions.

    4. Any behavior involving purposeful destruction or theft of property.

    5. Blatant disrespect or refusal to follow directions of those in charge.

    6. Running away off Park Board grounds from any Rec Plus program location.

    If a violation of the rules occurs, the Childcare Specialist and Child Development Manager/Supervisor will work with the parent, child and other staff to develop a plan that addresses the behavior. Each incident will be decided on a case-by-case basis. If I have concerns with another child in the program, I as a parent/guardian, will talk to the staff. I will not approach or address the issue with a child that is not mine. If I am called due to my child’s behavior I must pick up my child within 30 minutes.

    ------------------------------------------------------

    I/We have read, and understand the Recreation Plus Behavior Contract and its expectations and implications.

    MN GOVERNMENT DATA PRACTICES ACT

    The Minnesota Government Data Practices Act requires you to be informed that the information which you are being asked to provide on Recreation Plus registration forms is considered private data. This information is useful and important for us to be able to serve your child. Certain information, such as emergency and health information is required by the Minnesota Department of Human Services for programs to have on file in order to serve a child. Other information is desirable for our program to best serve your child but may not be legally required.

    The Minneapolis Park and Recreation Board welcomes persons with disabilities to participate in all programs. All information provided to us concerning a person’s disability will be kept in strict confidence.

    If you fail to provide required emergency and/or health information, we will not be able to serve your child. You may refuse to provide other information not required by law, and the Recreation Plus administration will make a determination if your omission of information will prevent us from serving your child.

    The information provided will be kept in confidence and made available within our program to appropriate staff that work with the Recreation Plus program. In addition, if your services are subsidized, fully or in part, we are required to allow access to your records by the funding source if requested.

    FIELD TRIPS

    I understand that my child is required as part of the Rec Plus program to attend field trips using school bus transportation if they are scheduled and attending the day of the trip. It is my responsibility to review field trip information. I understand alternate care options are not provided by Rec Plus during the time of the Rec Plus bus field trip. The only exception to this, is for students returning from summer school at or after 2:00pm.

    I understand that my child will attend full group Rec Plus walking field trips if they are scheduled and attending the day of the trip. It is my responsibility to review field trip information. Occasionally, walking trips will be optional and open to student choice.



  • 0.11 Rec Plus Contract Additional Agreements (Summer 2025)

    SUMMER MINIMUM ENROLLMENT REQUIREMENT

    Families enrolling in Summer Rec Plus must meet the minimum 25 day requirement. This can be a combination of summer school days and/or non summer school days.

    SUMMER AUTO PAY

    Authorization is given to the Minneapolis Park and Recreation Board to automatically charge your card 14 days prior to the the week of service to cover Rec Plus payment costs including applicable late fees. Rec Plus is not liable for declined cards; payers are responsible to ensure sufficient funds are available if requesting automatic payment and to provide updated card information when necessary. If written communication is not received after written notice of card decline, late fees will be processed 5 days after payment due date. If split payment is requested, authorization form is required. See parent manual for full payment policies and procedures.

    I have read and understand and agree to the terms and selections. I agree that no prior notification will be provided unless the date or amount changed, in which case I will receive notice from MPRB at least 10 days prior to the payment being collected. I understand that this authorization will remain in effect until I cancel it in writing. I agree to notify the Minneapolis Park and Recreation Board in writing of any changes in my account information or termination of this authorization at least 2 weeks prior to the next billing date.

    SUMMER 2025 FEE AGREEMENT

    I am contracting with the Minneapolis Park and Recreation Board for school age child care. I understand our home address determines the rates paid for the Rec Plus program. Non-Minneapolis resident fees are 50% more for leadership fee. I understand I must give 14 days written notice regarding schedule changes, such as changes in contract time, withdrawal from the program, or withdrawal prior to the start of the program. There will be no refunds due to illness, vacation, inclement weather, withdrawal from program under 14 days or school closing. I understand this is not a drop in or hourly childcare. Rates are daily. Fees are due in advance of service. Contracts are required to be on autopay with a credit card with payment withdrawn 14 days prior to the week of service. No money is refunded upon suspension or termination from Rec Plus. A child suspended from school may not attend Rec Plus and no refunds will be given.

    FEES/RATES

    Minneapolis Resident Rates

    Full Day Care: $46.00/day

    Summer School Before Care: $10.00/day

    Summer School After Care: $17.50/day

    Non-Minneapolis Resident Rates

    Full Day Care: $64.00/day

    Summer School Before Care: $13.00/day

    Summer School After Care: $19.50/day

    • There is a $30.00 non-refundable summer registration fee per child.
    • Late fee of $15 will be charged automatically if payment is not received within 5 days past the due date. Your child will be removed from the program if your account, including late fees, is more than 14 days past due.
    • Split billing: balance must be paid in full, by both parties, in order to be current and avoid late fees or potential termination.
    • Late Pick-Up Fees: Clients will be charged $1.00 per minute for every minute that a child is left at Rec Plus past 6:00pm. Your child will be terminated from Rec Plus if there are more than five (5) late pick-ups within a 12 month period.
    • Child Absent Without Notification Fee: Staff will try to locate a child that does not show up. Failure to notify the park of a child’s absence will result in a warning for the first time and a $5.00 Child Absent Without Notification fee for each time thereafter.
    • Parents need to pay their contracted fee whether or not their child is in attendance. 


  • 0.12 Rec Plus Contract Additional Agreements (School Year 2025-26)

    School YEAR MINIMUM ENROLLMENT

    Families enrolling in School Year Rec Plus must meet the minimum day requirement of 2 days per week.

    SCHOOL YEAR AUTO PAY

    Authorization is given to the Minneapolis Park and Recreation Board to automatically charge your card 14 days prior to the 1st of the month for school year to cover Rec Plus payment costs including applicable late fees. This does not include extra charges such as Release Days; Release Day payments will be charged upon enrollment. Rec Plus is not liable for declined cards; payers are responsible to ensure sufficient funds are available and to provide updated card information via Eleyo. If written communication is not received after written notice of card decline, late fees will be processed as per policy on the 5th of the month (school year). If split payment is requested, authorization form is required. See participant handbook for full payment policies and procedures.

    I have read and understand and agree to the terms and selections. I agree that no prior notification will be provided unless the date or amount changed, in which case I will receive notice from MPRB at least 10 days prior to the payment being collected. I agree to notify the Minneapolis Park and Recreation Board in writing of any changes in my account information or termination of this authorization at least 15 days prior to the next billing date. Contact the MPRB for any disputes.

    SCHOOL YEAR 2025-2026 FEE AGREEMENT

    I am contracting with the MPRB for Rec Plus school age child care. I understand Minneapolis residency determines the rates paid for the Rec Plus program. Non-Minneapolis resident fees are 50% more for leadership. I understand I must give 14 days written notice regarding schedule changes, such as changes in contract time, withdrawal from the program, or withdrawal prior to the start of the program. There will be no refunds due to illness, vacation, inclement weather, and/or withdrawal from program under 14 days. I understand this is not a drop in or hourly childcare. Rates are daily. Fees are due in advance of service. Payment is required to be on autopay with a credit card with payment withdrawn 14 days prior to the 1st of the month of care. No money is refunded upon suspension or termination from Rec Plus. A child suspended from school may not attend Rec Plus and no refunds will be given.

    FEES

    • There is a $30.00 non-refundable registration fee per child upon contract acceptance.
    • Fees are daily and based on your child’s school start and end times, not by when their bus arrives at location. Billing cycle is monthly.

    Minneapolis Resident Rates
    AM Early: School Start Time 8:40 am or earlier $10.00/day
    AM Late: School Start Time 8:41 am or later $16.50/day
    PM Early: School End Time 3:09 pm or earlier $23.50/day
    PM Late: School End Time 3:10 pm or later $17.50/day
    Release Days: register separately $46.00/day ($56.00 per day if register less than 14 days prior to SRD)


    Non-Minneapolis Resident Rates
    AM Early: School Start Time 8:40 am or earlier $14.00/day
    AM Late: School Start Time 8:41 am or later $23.00/day
    PM Early: School End Time 3:09 pm or earlier $33.00/day
    PM Late: School End Time 3:10 pm or later $24.00/day
    Release Days: register separately $65.00/day ($75 per day if register less than 14 days prior to SRD)

    • Late fee of $15 per month will be automatically added to your account for outstanding balances not paid by the 5th of the month due. Your child will be removed from the program if your account, including late fees, is more than 30 days past due for school year.
    • Release Days: Fees are calculated on a daily basis and are separate from the rest of the school year. Fees are due upon enrollment. Minimum enrollment is needed per site. Sites may be combined.
    • Split billing: balance must be paid in full, by both parties, in order to be current and avoid late fees or potential termination.
    • Late Pick-Up Fees: Clients will be charged $1.00 per minute for every minute that a child is left at Rec Plus past 6:00pm. Your child will be terminated from Rec Plus if there are more than five (5) late pick-ups within a 12 month period.
    • Child Absent Without Notification Fee: Staff will try to locate a child that does not show up. Failure to notify the park of a child’s absence will result in a warning for the first time and a $5.00 Child Absent Without Notification fee for each time thereafter.
    • Parents need to pay their contract fee whether or not their child is in attendance. 

  • 1.0 When can I register?

    All enrollment applications will be accepted online through the Rec Plus website using Eleyo. Create an account or log in at this link: https://mprb.reg.eleyo.com/

    -

    All accounts must be in good standing prior to enrolling for upcoming sessions. Placements will not be held for accounts with past due balances.

    -

    Specific registration dates will be posted on our website, www.minneapolisparks.org/recplus

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    School Year Programs

    Registration for the following school year begins in Spring. Registration for current families will be available first followed by registration for new/returning families a week later.

    Non-School Days

    Registration opens at the end of summer. Registrations are accepted as space is available at each non-school day location. Cancellations must be received at least two weeks in advance.

    Summer

    Registration for summer care begins late winter.

    -

    Registrations are accepted as space is available; an e-mail confirmation will be sent notifying families whether their registration has been accepted. All contract requests are considered waitlist until accepted.

    **Prior to registration opening, families are encouraged to create an account in Eleyo or update their preexisting account with up-to-date information. This saves families time on registration day.** See a preview of registration for suggestions.

  • 1.01 How do I register?

    Once you have added a child to your account you can select to enroll them in the child care provided by your district or organization directly from your dashboard.

    1. Navigate to your program's Eleyo site and click Sign In.
    The Sign In page is displayed.
    2. Sign into your account.
    Your Dashboard is displayed.
    Your_Dashboard.png

    3. Under "Enroll In" select the desired child care service.
    Enroll_In.png

    Alternatively it may look like this:

    The following buttons will also get you to the correct space:

     or 

    The registration page for the selected child care service is displayed.

    4. Under "Attending Child" select the child you would like to enroll, or click Add New Child.
    Clicking Add New Child will provide a form to enter the child's details. Once completed, click Add New Child.

    Attending_Child.png

    5. Once selected, click Looks Good. Start Registering.
    The Emergency Contacts and Authorized Pickups screen is displayed.
    6. Review your displayed Emergency Contacts and confirm they are authorized for drop off/pick up, or click Add Emergency Contact to add new emergency contacts.
    First time registrants must enter at least one emergency contact.

    Note: Districts or organizations may set a minimum number of emergency contacts that are required for each child.

    Verify_Emer_Cont.png

    7. Once complete, click Verify Contacts/Pickups and Continue.
    8. Review the displayed program and season information, then select your child care location.
    9. Click Use Location and Continue.

    Note: to see full list of locations, click the drop down to change the season

    Note: If your district has setup terms and conditions or any required questions for registering in child care, you will be presented with them here.

    The contract schedule page is displayed.

    Contract_Schedule.png

    10. Select your schedule type as either: Consistent Schedule, Pick Your Weeks, Pick Your Days, Drop-In, or Non-School Day.

    Note: Schedule Types are set by the district or organization, not all options may be available.

    • Consistent Schedule: Pick the same days of the week for every week.
    • Pick Your Weeks: Choose consistent days but pick the weeks of attendance.
    • Pick Your Days: Pick a varied schedule of specific dates.
    • Drop-In Days: Pick selected days for emergency care without other contracted care.
    • Non-School Days: Allows child care on non-school days without other contracted days.

    Depending on your selection, you will be presented with different scheduling options for selecting days or weeks of care.

    11. Choose your dates and times.
    12. Once your schedule is selected click Complete Schedule Setup and Continue.
    13. If required, complete the required questions and click Complete Questions and Continue.
    The listed questions are designated by the district or organization that provides the child care and can vary from program to program.
    14. Select an existing payment method or click Add Saved Payment Method.
    Selecting to add a payment method will prompt you to add a bank account or credit/debit card for payment processing.

    Saved_Payment_Method.png

    15. Click Complete Registration.
    The enrollment confirmation page is displayed.

    Enroll_Confirmation_Page.png

    Your request for child care is submitted and is pending approval from the district. When the district has approved the request, you will receive an email confirmation of the approval.

  • 1.02 How do I register for a waitlist?

    1. Click enroll now from the Eleyo homepage or your account. 

    2. Click new contract (if prompted)


    3. Select child and follow additional prompts.

    4. Select the season drop down and choose waitlist

    5. Proceed as normal.

  • 1.03 How do I modify my registration?

    1. Go to your account https://mprb.reg.eleyo.com/account or click  after submitting your contact request.

    2. Select the contract you are looking to modify on the list of current and upcoming contracts.

    3. Select "Modify" on the blue bar that says "Registration Questions"

  • 1.04 How do I remove my contract registration request?

    1. Go to your account https://mprb.reg.eleyo.com/account or click

    2. Select the contract you are looking to remove on the list of current and upcoming contracts.

    3. Select Cancel Contract Request

    4. Select OK

  • 1.2 How do I register for Non-School Days (School Release Days)?

    1. Navigate to your program's Eleyo site and click Sign In.

    The Sign In page is displayed.
    2. Sign into your account.
    Your Dashboard is displayed.
    3. Under "Your Accounts" select the desired Child Care Account.

    Your_Account.png

    The child care contract page is displayed.
    4. Click Register Non-School Days.

    Account_Change.png

    5. Select your attending child and click Continue.
    6. Select the season and click Continue.
    A list of Non-School Days for the selected season is displayed.
    7. Select the Non-School Days you want to register for. (Note: Rec Plus closes at 4pm on Christmas Eve and New Year's Eve)
    8. Click Continue.
    The Choose Location screen is displayed.

    Choose_Location.png

    9. Select the Non-School Day location from the drop down for each selected date.
    10. Click Continue.

    If your district has setup terms and conditions or any required questions for registration for the Non-School days, you will be presented with them here.

    Once all steps have been completed, your request for non-school day care will be submitted and is pending approval from the district. When the district has approved the request, you will receive an email confirmation of the approval.

    Non-School_Day_Req.png

  • 1.21 How do I cancel a Non-School Day (School Release Day)?

    Non-School Days can only be canceled from your account page before they are approved by your district or organization. If you need to cancel care on a Non-School Day after it has been approved, you must contact the site administrator for your district or organization (Childcare Specialist or RecPlus@minneapolisparks.org).

    Screen_Shot_2022-03-24_at_3.40.44_PM.png

    Screen_Shot_2022-03-24_at_3.40.33_PM.png

  • 1.22 How do I view Non-School Days (School Release Days) I've registered?

    Viewing Registered Non-School Days

    Once your request for Non-School Day care is approved, you can view those dates by:

    1. Click Your Dashboard in the footer section.
    2. Under “Your Accounts” select the child care account the non-school days are associated with.
      Your_Account.png
    3. Under “Current and Upcoming Contracts” select your child’s contract. Any non-school days the child is registered for will be listed under the “Non-School Days” header. If using a mobile device, you will see tabs: Details, Schedule and Questions (if applicable). You will select Schedule to see the Non-School Days pending or acceptedNon-School_Day_Con.png
  • 1.3 Does my child have to be enrolled in before or after school care to be enrolled for Non-School Days?

    Yes, children do need to be enrolled in before or after school care to register for non-school days. 

    During Summer Rec Plus, "non-school days" are used for days that sites may potentially be consolidated (i.e. day(s) surrounding July 4th). Children need to be enrolled in summer care to register for this/these day(s). 

  • 1.4 Who is considered a current family for registration?

    If your child’s contract is approved for the current school year you are considered a current family. 

    **Be sure to only have one account created for your child(ren). This saves confusion during registration acceptance (i.e., a child appearing as a new family because they were registered under a different account number the previous year)**

    Eligible sibling requests may be submitted during current family registration. They will be considered prior to new client registration as space permits. 

  • 1.5 Who is considered a new family for registration?

    If your child’s contract is still pending, there is no current school year contract, or the contract ended before the new enrollment date, you are considered a new family.

  • 1.6 Is drop-in care available?

    Rec Plus does not offer immediate drop-in service.

    As space allows, added days may be requested via Eleyo in advance. If space is available, they will be approved and added to your account. 

    To make a request for drop-in care:

    1. Navigate to your program's Eleyo site and click Sign In.
    The Sign In page is displayed.
    2. Sign into your account.
    Your Dashboard is displayed.
    3. Under "Your Accounts" select the desired Child Care Account.

    Your_Account.png

    The child care contract page is displayed.
    4. Click Register Drop-in Days.
    If there is no button for Register Drop-in Days, the service may not be offered. Contact your district or organization for details.

    Account_Change.png

    5. Select your attending child and your contract with the child care program, then click Continue.
    A calendar view for the program is displayed.

    Calendar_View.png

    6. Select the day/s you need drop-in care.
    Some programs may offer AM (before school), PM (after school), or Full Day care. Make sure to select the care appropriate to your needs.
    7. Click Finish.

    Your request for drop-in care is submitted and is pending approval from the district. When the district has approved the request, you will receive an email confirmation of the approval.

    Drop_In_Confirm.png

  • 1.7 Is transportation available?

    Transportation to and from Rec Plus is the responsibility of the parents or guardian. During the school year parents can contact the transportation coordinator at their child’s school to arrange transportation between school and Rec Plus. Bus schedule information and schedule changes are also handled through the individual school transportation coordinators. Please inform Rec Plus staff of all bus arrangements. Rec Plus does not provide direct transportation to/from school or communicate with MPS Transportation to receive this information. In the event a morning bus fails to arrive, it is the responsibility of the parent to come to Rec Plus within 30 minutes of receiving a phone call from Rec Plus and transport the child to school.

  • 1.8 What is the cancellation/schedule change policy?

    Rec Plus requires a two-week notice for any schedule changes or cancellations. Changes can be done through your Eleyo account. Please note that once your invoice is generated, you will no longer be able to make changes to your child’s contract for that month unless you contact your Childcare Specialist.

  • 1.81 How do I request a change for my child's schedule?

    1. Navigate to your program's Eleyo site and click Sign In.

    The Sign In page is displayed.
    2. Sign into your account.
    Your Dashboard is displayed.
    3. Under "Your Accounts" select the desired Child Care Account.

    Your_Account.png

    The child care contract page is displayed.
    4. Click Change Schedule.

    Account_Change.png

    5. Select the beginning and ending date for the change in schedule.
    6. Make changes to the selected days as required.
    7. Click Submit Contract Schedule Changes.
    The child care contract screen is displayed showing the request for changes to the contract.

    Change_Days_Review.png

    Your request to change the child care schedule is noted on the contract page and is pending approval from the district. Once the district has approved the change, you will receive an email confirmation and the schedule change will be reflected on the child care contract page.

  • 1.82 I cannot make the schedule change request I am trying to make. Why?

    Schedule change requests may be made to go in effect 14 days ahead. If a period has already been invoiced, submit the request as soon as the system will allow and then contact the Childcare Specialist at your site to make further adjustments. 

  • 1.83 How do I withdraw my contract?

    If you have registered for child care with your district or organization, you can request to withdraw your child from that care from your dashboard. You can choose to withdraw from any date within the contracts schedule.

    Note: 14 day notice is required to withdraw a contract.

    1. Navigate to your program's Eleyo site and click Sign In.
    The Sign In page is displayed.
    2. Sign into your account.
    Your Dashboard is displayed.
    3. Under "Your Accounts" select the desired Child Care Account.

    Your_Account.png

    The child care account page is displayed.
    4. Under "Current and Upcoming Contracts", select the contract you would like to withdraw from.
    The child care contract page is displayed.
    5. Under "Contract Management", click Withdraw Contract.

    The Withdraw Contract menu is displayed.

    Withdraw_Contract.png

    6. Select the last day of attendance and click Request Withdraw. NOTE: if the program has not yet started, this date may be left blank for the contract to be completely removed. 

    Your request to withdraw from child care is noted on the contract page and is pending approval from the district. Once the district has approved the withdrawal, you will receive an email confirmation and the schedule change will be reflected on the child care contract page.

    Withdraw_Contract_Req.png

  • 2.01 How do I add an emergency contact in Eleyo?

    Adding an Emergency Contact

    Emergency Contacts for a child may be added or updated during the Child Care registration process for a new Season (School Year or Summer). If you need to update Emergency Contacts for a child before or after completing a registration, use these steps:

    1. Navigate to your program's Eleyo site and click Sign In.
      The Sign In page is displayed.
    2. Sign into your account.
      Your Dashboard is displayed.
    3. Under "Manage Family Members" find your child and click Edit Emergency Contacts.
      Manage_Family_Members.png
    4. Click Add Emergency Contact or Create New Emergency Contact.

    If you have already created the family member/relationship in Eleyo, click Add Emergency Contact and select them from the list that is presented or click Choose.

    If you have not created the family member/relationship, click Create New Emergency Contact. Complete all required fields and click Create Emergency Contact.

    NOTE: Emergency Contacts must be added for each child separately.

    You can use the Edit pencil icon to update an existing contact person or use the red Remove icon to delete that person.

  • 2.02 How do I add an authorized pick up person in Eleyo?

    Adding an Authorized Pickup

    In Eleyo, any user account listed as a parent of the child will automatically be listed as an Authorized Pickup. To add additional family members/relationships as an authorized pickup for your child in Eleyo, use these steps:

    1. Navigate to your program's Eleyo site and click Sign In.
      The Sign In page is displayed.
    2. Sign into your account.
      Your Dashboard is displayed.
    3. Under "Your Accounts" select the desired Child Care Account.
      Your_Accounts.png
    4. Under "Account Management" click Manage Authorized Pickups. Note: Some groups/programs may have disabled this feature. Please contact your district for more information and to make any changes.
      Account_Man.png
    5. Click Add Authorized Pickup.

    If you have already created the family member/relationship in Eleyo, click the "Person" drop-down and select them from the list that is presented. Enter or update the person's phone number, then click Save Authorized Pickups.

    If you have not created the family member/relationship, click the "Person" drop-down and select Other. Enter the person's name, phone number, and optionally add a note to describe the person (such as uncle, grandparent, or friend), then click Save Authorized Pickups.

    Add_Pickup_Other.png

    NOTE: Authorized pickups must be added for each child separately.

    You can remove an authorized person at any time by clicking the red Remove icon and clicking Save Authorized Pickups.

  • 2.1 How do I add or change my payment method?

    Quick Link! mprb.reg.eleyo.com/account/saved

    Adding and managing your payment methods with Eleyo is fast, easy, and secure!

    To add a payment method:

    1. Navigate to your program's Eleyo site and click Sign In or Your Account.
    Your Dashboard is displayed.
    2. Scroll down to the footer of the page and click Saved Payment Methods. If using a mobile device, use the Menu on the left with the compass icon.
    The Saved Payment Methods screen is displayed.
    3. Click Add Saved Payment Method.
    The Add New Payment Method screen is displayed.

    Add_Pay.png

    4. Select your desired payment type.
    5. Complete all required fields.
    All fields marked with an asterisk are required.
    6. Optionally, if you have enrolled for courses or care, you can select to use this payment method for automatic payment of those contracts.
    7. Click Save New Payment Method.
    The payment method is saved to your account.

    Once you have saved a payment method, you can use the "Saved Payment Methods" screen to modify or remove your payment methods.

    Remove_Modify_Pay.png

    Clicking Remove will prompt you to confirm that you would like to remove the payment method.

    Clicking Modify will allow you to modify which courses or care are billed to that payment method.

    Note: If you need to update credit card information or bank routing details, you need to remove the current payment method and enter the information as a new payment method.

  • 2.2 Who do I notify if my child will be absent?

    Email or call the Rec Plus Childcare Specialist if a child is going to be absent from Rec Plus. It is the parent’s responsibility to contact the Rec Plus staff. This procedure assures your child’s safety. If the Rec Plus staff has not been notified and a child does not arrive, they will start looking for the child by calling parents and others listed on the emergency card. Fees are collected for days that a child is absent, and finder’s fees are applied. Schools do not inform Rec Plus of reported absences. 

  • 2.3 How do I view my past receipts?

    To view your account history:

    1. Navigate to your program's Eleyo site and click Sign In.
    The Sign In page is displayed.
    2. Sign into your account.
    Your Dashboard is displayed.

    Your_Dashboard.png

    Scroll to "Recent Payment Activity" and click All Activity.

    Rec_Pay_Marked.png

    Or scroll to the page footer and click Your History.

    Your_History.png

    Your account history will be displayed. Use the Download Receipts button to access copies for payments you have made. 

  • 2.4 How do I obtain a yearly tax statement?

    Tax statements are available beginning January 1 for the previous calendar year. Use the green Download Tax Information button from the Account Management Tools on the left to obtain a copy of the tax statement.

    Rec+ Federal Tax ID #41-6005375

    If an itemized list is needed, see previous invoice receipts via account history. Quick link: mprb.reg.eleyo.com/account/history

     

  • 2.5 Is there an Eleyo Self Help Resource for Parents/Guardians?

    Eleyo Self Help for Parents/Guardians

  • 2.6 Necesita ayuda?

    Hojas de Ayuda Para los Padres


Still have questions?

Feel free to contact us with what's on your mind.